Home
Legal
Complaints procedure.
If something has gone wrong, we would rather hear it from you than not hear it at all.
An ICPAC-regulated firm should publish a complaints route. Confirm the internal steps and the correct external escalation before this goes live.
Raising a complaint
Contact us in writing at info@lappas.com.cy, setting out what happened and what you would like resolved.
How we handle it
Placeholder: who receives complaints, acknowledgement timescale, investigation timescale, and how the outcome is communicated.
If you remain dissatisfied
Placeholder: the external escalation route, including ICPAC where applicable. Confirm the correct current process rather than assuming.